How can we help you?

After signing up, open the Pricing page to choose a model and billing cycle, or use the Configurator to select region, model, and complete payment in one step. Activation details will be sent to your registered email, and status can be tracked in real time from the console.

In-stock models are typically provisioned and activated within about 10 minutes. If there is a queue or verification delay, you can track progress through a console ticket and we will provide an estimated time.

Use the location of your primary users or build cluster as a reference. The configurator only lists currently available regions. For special routing or compliance requirements, email us to describe your use case before placing an order.

Subject to inventory and contract terms, you can submit a change request through the console. If storage is involved, please back up your data first. The support team will help confirm the maintenance window and data path.

Yes. Send your quantity, region, model, and approximate duration to [email protected] and we will provide a consolidated quote and scheduling.

In the console, retrieve the IP and port from the device details, then connect using ssh username@IP -p port. Using SSH key authentication instead of password login is recommended.

In the console, click the "VNC" entry in the device details to connect directly to the macOS desktop in your browser — no client installation required. You can also use VNC Viewer or Apple Screen Sharing locally.

① Verify the instance status is "Running" in the console
② Confirm the IP, port, and protocol match the documentation
③ Check for local VPN / firewall / corporate proxy interference
④ Try the network/power actions available in the console
If the issue persists, open a ticket and include the full error message.

Run ssh-keygen -t ed25519 on your local machine and append the public key to ~/.ssh/authorized_keys on the instance. For production environments, disabling password login and ensuring the private key file has 600 permissions is recommended.

Four billing cycles are available: daily, weekly, monthly, and quarterly. The cycle selected at checkout applies. You can renew or terminate before expiry — subscriptions do not auto-renew. Available payment methods are shown on the checkout page in real time.

A receipt notification will be sent to your registered email after payment. For a formal invoice with a specific company name or additional fields, email [email protected] with your order number.

After the instance is released, the disk is wiped according to our internal policy to minimize residual data risk. Please export any important data before terminating. For audit or compliance documentation needs, contact us via ticket in advance.

VpsMesh delivers bare-metal Mac hardware. Each instance corresponds to dedicated physical hardware for the rental period — no CPU slicing or multi-tenant workloads. CPU, memory, and storage are fully exclusive to you.

Public information is available on the About page. For detailed materials required for procurement or audit, please contact support using a corporate email address and we will share what can be disclosed.

Yes, you have full administrator access. Xcode and simulators are large, so when placing an order it is advisable to allocate extra disk space or add a storage SKU to avoid filling the root partition.

Use top / htop via SSH to check CPU and memory; run df -h to check disk usage. For network issues, compare latency from your local machine to other sites. If metrics appear normal but issues persist, open a ticket with screenshots and the time window.

Yes. The bare-metal environment exposes the full M4 GPU and Neural Engine. Native frameworks including Metal, Core ML, and MLX can all be used directly with no virtualization overhead.

Minor updates can be applied through System Settings. For major version upgrades or a full reinstall, please back up your data first and submit a ticket request. We will inform you of the expected maintenance window and any considerations.

Click "Forgot password" in the login dialog, enter your registered email, and follow the reset link in the email (note the link expiry). If the email does not arrive, check your spam folder first, then contact [email protected].

First terminate all instances and export your data, then email [email protected] to request account closure. Once any outstanding balances and resources are resolved, we will assist with closing the account.